Our custom designed programs employ proprietary techniques and methodologies and typically take one of three forms:

CUSTOMER EXPERIENCE STRATEGIC REVIEWS AND CHANGE PROGRAMS

All projects are custom designed and employ a range of proprietary approaches and methodologies. Clients can be integrated into project teams or involved via train-the-trainer workshops.  All programs have pre-agreed project plans, defined goals and outputs and clear governance structures.

We employ a 5 Phase program structure with key client engagement points and outputs at each stage

CUSTOMER JOURNEY MAPPING WORKSHOPS AND TRAINING

Our proprietary custom journey mapping methodology can be delivered in the form of

1.Single Journey Mapping of Specific Business Problem or customer interaction:   Journey Mapping workshop & synthesis and action planning workshop

2.End to end Journey Mapping of whole Customer Lifecycle:  Mapping workshop & synthesis and action planning workshop

3.Train the Trainer Programs:

1.2 day basic Customer Journey Mapping techniques

2.6 day basic journey mapping techniques including work-shopping of real example with synthesis of themes and action areas

CORPORATE ADVISORY, RESEARCH, UX DESIGN AND IMPROVEMENT PROJECTS

Our team of experts are available to work on one-off customer experience projects from strategy to research or design or impllementation tasks.

1.Corporate advisory:   XX

2.UX or User Experience Reviews:   Review of websiit  es and digital channels

3.Research and Discovery: XX

4.Mystery Shopping XX

5.UX or User Experience Reviews:   Review of websiit  es and digital channels

6.The redesign of touchpoints and experiences including

1.Website design

2.Content creation

3.Brand and UX redesign