CX HEALTH CHECK
Audience:
Boards, C-Suite and CX Executives
Objective:
- Quickly enable an organisation to assess its current situation in relation to Customer Alignment and CX strategy.
- Enable Executives to consider benefits of embarking on a CX Change Program
- Drive clarity and consensus about the value and approach to change
Format:
A) 2 weeks of prep / consulting house incl. staff interviews, 1 X internal mgt./front line staff CJM workshop and 2 days of dip-stick mystery shopping / research with customers
B) A one day program with execs – involving presentation of key case study material and client findings
C) A post program 2 hour structured discussion re next steps / recommendations – followed by round of follow up meetings if and as required
Cost:
PART A) $25,000 (2 people / 2 weeks)
PART B) $4500 (2 people / 1 week lapse time including prep)
PART C) $4500 (2 people / I week lapse time including prep)